Refund and Returns Policy

Our Policy

We want every order to arrive exactly as described. If something is wrong, we will make it right.

Condition Disputes

If a card arrives in noticeably worse condition than listed, contact us within 3 days of delivery with your order number and a photo of the card. We will offer a replacement, store credit, or a full refund — your choice.

Wrong Item Received

If you receive the wrong card or product, contact us within 3 days. We will send the correct item at no extra charge and arrange return of the wrong one.

Sealed Product

Sealed booster boxes and packs are final sale once the shrink wrap is broken. If your sealed product arrives damaged in transit, photograph the packaging and contact us within 3 days — we will file a claim and arrange a replacement or refund.

Cancellations

Orders can be cancelled any time before payment is confirmed. After payment is confirmed, the order enters fulfilment and cannot be cancelled, but standard return rules still apply once it arrives.

Refund Processing

Approved refunds are issued via the same payment method used for the original purchase (PayPal, Zelle, Chime, or Bitcoin) within 3 business days of approval.

Contact

Email us at support@tcgsupplymarket.com or visit our Contact page.